I need to return my product, what do I need to do?

Customer Service posted this on Feb 16, 2016

Returns allowed within 30 Days from date of confirmed delivery.

Please note that only products in the original packaging with all materials and in new or as-new condition are eligible for the 30 Day refund. The product must be in original packaging and fully functional in the same physical condition as shipped. Unless unit is defective, return shipping costs to be covered by purchaser. If you purchased from a retailer, you MUST return your system through that retailer and their respective return policies may differ from those systems purchased directly through this website.

Instructions for 30 Day Returns for systems purchased from Enclave Audio directly

To return a product, please follow these simple steps:

Every 30 Day return must have an associated Return Merchandise Authorization (RMA) number. A RMA may be obtained from Enclave by emailing [email protected].

Enclave must receive the returned item within fourteen (14) days after a RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused.

Use the Original Enclave Boxes

All products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.

Ship the Product Back to Us

Once you have received your RMA number, please write it clearly on the outside of the package to be returned. Please ensure that previous shipping labels or other markings have been removed or covered completely. It is the customer's responsibility to arrange shipment pickup, prepay shipping (and any duty) charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We advise that you ship the product back to us via UPS or FedEx to ensure proper delivery. It is the customer's responsibility to retain a sender's copy of the shipment invoice and the shipment tracking number in the event of a lost shipment until the return product has been received.

Enclave reserves the right to refuse any product returned under the 30-Day return right that does not meet these criteria.

Email Your Return Shipment Tracking Number to[email protected]

Please include "Shipment Notification: RMA# (please include your RMA# here)" in the email subject line and the returns shipment tracking number and the time of pick-up in the email body.

Receive Your Refund

Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Enclave will not refund original or return shipping costs or duties.

Categories: Returning an Order


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