Contact Enclave Audio

Customer Service posted this on Aug 3, 2016

You may contact Enclave Audio the following ways:

Enclave Audio customer support is available Monday - Friday 9am to 6pm. Support requests will generally be responded to within 24 hours of receipt (or the next business day in some cases) and are handled in the order received. All technical support requests will be responded to via e-mail or through the ticketing system based on first come first serve basis. Once the specific issue is identified,Enclave may elect to escalate the issue  to our Tier 2 Phone support team. In this event, the team will reach out to schedule an appointment as these call are by appointment only. This is so we can properly schedule the necessary time required to fully support our customer requests based on their specific issue. Under the SUPPORT tab on the website you can visit the Enclave Audio Knowledge Base to find helpful technical information. If you are unable to find the information by searching our knowledge base, you can initiate an Enclave support request via email or by submitting a ticket via the SUPPORT or CONTACT US tab or via phone at 844-436-2528. and we will respond on a first come, first serve basis to establish and start the process to resolve your issue. Note: While we will do our best to accommodate our customer requests, we cannot offer assistance or technical support for 3rd party manufactured hardware, nor is our staff enabled or trained to assist with a customer request on how to install, use, or operate 3rd party products, devices, connections, cabling, or offer any recommendations of the same. We appreciate your understanding and we do recommend reading the user manual prior to operating the system so you can fully enjoy your Enclave Audio CineHome experience.





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